· Simply click on the 'JOIN NOW' button and register with your email address. It's quick and easy!

You can earn points through various activities:

· Place an order: Earn 5 points for every $1 you spend on our website.

-Leave a Review : Earn 2,000 points when you leave your honest review on our website. Points are awarded regardless of whether the review is positive or negative. 

· Register: Get 2,000 points when you sign up for an account.

· Share on Facebook: Receive 300 points when you share our store on your Facebook.  Points are awarded for valid shares.

· Celebrate your birthday: Enjoy 500 points as a birthday gift when you add or update your birthday in your account. Birthday points may be awarded once per calendar year.

The more you shop and engage with us, the more points you’ll collect!

You can redeem your points in three ways:

· Cash Discounts: 100 points = $1 discount on your next purchase.

-Member-only Rewards: Redeem North America only member accessories.

· Coupons: Redeem points for discount coupons on accessories, vacuum, and beauty products.

· Products: Use points to get selected accessories/ Hot Products/ Best Value Products. Eligible products available for redemption may change from time to time and are subject to availability. 

You can redeem points directly in the rewards section of your account. There, you will see all available cash discounts, coupons, and product redemption options.

No, coupons redeemed with points cannot be used together with other discount codes, unless otherwise stated. However, you can still use them on eligible products during regular promotions.

Yes, points are valid for 12 months from the date they are earned, except where otherwise required by applicable law. Be sure to redeem them before they expire to make the most of your rewards! Expired points cannot be reinstated unless required by applicable law.

No. Unless you have special circumstances, such as being unable to log in to your account or your email is no longer in use. In that case, please email proof to support@mova-tech.com. We may, at our discretion, approve a transfer request subject to reasonable verification. If approved, we will transfer the points from your old account to the new account, and then clear the points from your old account. Approved transfer requests will be processed within a reasonable time.

Participation in the program is voluntary. You may withdraw from the program at any time by contacting us at support@mova-tech.com or by deleting your account. Upon withdrawal, any unredeemed points may be forfeited and cannot be redeemed, except where prohibited by applicable law.

It depends on how the transaction was completed:

Earning scenario: Points you got from that order (including promotional bonus points) will be deducted.

Spending scenario: Points you used to pay for that order will be returned to your account.

If those earned points have already been redeemed and cannot be reversed, we may adjust your refund to reflect the value of those points (currently $1 per 100 points), where permitted by applicable law.

You can earn Forum Points by engaging in the MOVA Forum (posting, commenting, joining events). Forum Points can be exchanged for MOVA Membership Points. Exchange rate: 100 Forum Points = 1 MOVA Membership Point.

Note: Exchange is one-way and irreversible. Once converted, points are automatically synced to your MOVA membership account.